Broadview Networks is now part of Windstream Communications. I started with Broadview in 2000. They had received venture capital to build out a physical network in the Northeast US. Effectively, they were a startup in the CLEC (Competitive Local Exchange Carrier) market. Broadview's plan included building facilities into about 300 Verizon properties and all the supporting infrastructure; circuits, equipment, and back office systems.
A small team of engineers, we designed and built out the entire network implementation. My responsibilties including specifying network equipment, protocols, access methods, security. As the SME for the IP products, I worked with Marketing to define the offering. Customer facing processes were defined for Customer Care operations
I also defined all the processes for managing the network layer of the product set for the NOC. In addition, I built all the back-office systems for web hosting, email, DNS, capacity and performance monitoring. I set up our ARIN relationship, obtained our IP address allocations, selected transit vendors and turned up all circuits.
The product set expanded to include traditional TDM circuits. Since we did not have a process to manage this, I built a web-based application that spanned groups in order to accelerate the product launch. I also specified and configured the network elements, policy and procedures for the product set. We were very successful in selling and delivering our TDM offerings and the provisioning process was eventually incorporated into our mainstream systems by our IT organization.
MPLS products were introduced into the network and we produced the designs for layer 3 VPN services. This went along with our move up market to include larger customers. We also added national and international customers to our growing list; our network was extended to areas outside our physical footprint via other carriers. Besides organic growth, Broadview Networks also grew through acquisition. This brought us to new markets and a larger geographical footprint. My group assumed responsibility for combining and operating the IP network through each of these acquisitions and worked projects to consolidate resources and reduce operating costs. During my tenure we merged with the following companies:
Gillette Global Network
As the CLEC business model lost favor in the investment community, Broadview changed their business direction toward services, launching OfficeSuite, a full-featured hosted PBX platform. Along with our move toward softswitch technology on the voice side of the business, voice packets became a greater share of overall IP network traffic. This prompted new designs with an emphasis on availability and quality-of-service which my team implemented and supported. The new VoIP product set also required scalability, as an example, Broadview's VoIP platform switches about 600,000 telephone calls during busy hour.